Please read this Privacy Policy carefully. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Personal information we collect or process
When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process:
- Contact details, including your name, billing and shipping address, phone number and email address.
- Financial information, including credit card, debit card and financial account numbers, payment card and account information, transaction details, form of payment and payment confirmation.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us, including the information you include when you contact us, such as a customer support enquiry.
- Device information, including your device, browser or network connection, your IP address and other unique identifiers.
- Usage information, including how and when you interact with or navigate the Services.
Where we collect it from
- Directly from you, such as when you create an account, use the Services, communicate with us, or otherwise provide your personal information.
- Automatically through the Services, including from your device and through cookies and similar technologies.
- From our service providers, when we engage them to enable certain technology or to process your personal information on our behalf.
- From our partners or other third parties.
How we use your personal information
Depending on how you interact with us and which of the Services you use, we may use your personal information to:
- Provide, tailor and improve the Services, including to perform our contract with you, process payments, fulfil and manage your orders, returns and exchanges, manage your account, arrange shipping, and create a customised shopping experience.
- Market and advertise to you, such as sending promotional communications by email, text message or post, and showing you online advertisements, including based on your activity on the Services.
- Provide security and prevent fraud, including authenticating your account, securing payments, and detecting or investigating fraudulent, illegal or malicious activity.
- Communicate with you, including customer support and maintaining our business relationship.
- Meet legal obligations, including complying with applicable law, responding to valid legal process, and enforcing our terms and policies.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
- With business and marketing partners to provide marketing and advertising. They use your information in line with their own privacy notices. Depending on where you live, you may have a right to opt out of this sharing for targeted advertising.
- When you direct, request or consent to disclosure to third parties, such as to ship you products or through social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to enforce our terms and protect or defend the Services and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services is transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy.
Third-party websites and links
The Services may link to websites or other online platforms operated by third parties. If you follow links to sites we do not control, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of information found on them, and our inclusion of a link does not by itself imply endorsement.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell the personal information of individuals under 16 years of age.
Security and retention of your information
No security measures are perfect or impenetrable, and any information you send to us may not be secure while in transit, so we recommend you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law:
- Right to access or know the personal information we hold about you.
- Right to delete personal information we maintain about you.
- Right to correct inaccurate personal information we maintain about you.
- Right of portability, to receive a copy of your personal information and, in certain circumstances, to request that we transfer it to a third party.
- Right to opt out of the sale or sharing of your personal information, or of processing for targeted advertising. If you visit our website with the Global Privacy Control signal enabled, depending on where you are we will treat this as an opt-out request for that device and browser.
- Managing communication preferences: you can opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails about your account or orders.
If you reside in the UK or European Economic Area, you may also have the right to object to or restrict our processing of your personal information for certain purposes, and to withdraw your consent where we rely on it. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before we can process your request.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision, or to lodge a complaint with your local data protection authority.
International transfers
We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
Contact
This website and all policies herein are operated by Gardewear Pty Ltd, an Australian registered company which owns all rights to Carry On Wear, including this website. If you have questions about our privacy practices or this Privacy Policy, or you would like to exercise any of your rights, please email us at support@carryonwear.com or write to us c/o 1/20 Dora Street, Hurstville NSW 2220, Australia. For the purposes of applicable data protection laws, we are the data controller of your personal information.