When it arrives
We aim to post your order the same day if you order before 12pm, or the next day. Once it is in the hands of the carrier, the time it takes to reach your door depends on where you live and the carrier's own schedule, so we ask you to allow a little extra time for delivery rather than promise a fixed date.
If something seems delayed or has not turned up, get in touch and we will help you track it down.
A plain, unmarked box
Discretion is built into how we ship. Every order goes out the same quiet way:
- A plain box with nothing on the outside to say what is inside
- No branding, no product names, and no category wording anywhere on the parcel
- No invoice or descriptive paperwork tucked inside the box
- Addressed simply, so it looks like any other parcel on the doorstep
Where we ship
Currently we ship to Australia and the United Kingdom. If you are in the UK and would like to order, we suggest you email us first at hello@carryonwear.com to get the best shipping rates.
The United States is next on our list for selling and stocking locally. If you are keen to be told the moment we reach you, email us and we will keep you posted.
Shipping costs
Shipping is paid at the Shopify checkout, where the exact amount is shown clearly in your local currency before you confirm. There are no surprises added after the fact.
Questions about delivery
Need to change an address, ask about a specific delivery time, or check on an order already on its way? We would genuinely rather hear from you than have you wonder. Email hello@carryonwear.com and a real person at Carry On will get back to you.
Questions about anything on this page? Email hello@carryonwear.com and a real person will help.